A defense contractor was experiencing significant difficulty manufacturing an extremely complex component of a missile system. The organization was working over 8 hours per day 7 days a week shipping on average 2 units per week. Customer requirement were being missed. Rework costs were running $2,400 per unit and in the last batch of 15 sent to final test, all 15 failed. The supervisor decided to try using Job Instruction to at retrain the assembler on the job. Continue reading →