“Training: The Missing Link in the Chain of Continuous Improvement,” by John O’Dwyer chronicles the implementation of Job Instruction as the primary training tool at Lake Region, one of the world’s leading suppliers of guidewires in used in keyhole surgeries for navigating through veins and arteries. The author (not affiliated with The Bilas Group, LLC) provides an excellent description of not only the JI activities at Lake Region, but also a great summary of Job Instruction’s history and development. More…